This Acceptable Use Policy ("Policy") outlines the permitted and prohibited uses of the Revitaco platform. By using our services, you agree to comply with this Policy.
1. Purpose
The Revitaco platform is designed to support care home operators in delivering high-quality care through efficient documentation, compliance management, and communication. This Policy ensures the platform is used appropriately and safely.
2. Permitted Uses
You may use the Platform for:
- Recording and managing resident care information
- Creating and maintaining care plans and assessments
- Managing medication administration records (eMAR)
- Documenting incidents and generating reports
- Communicating with residents' families through the family portal
- Managing staff schedules and handovers
- Tracking compliance with CQC and other regulatory requirements
- Generating reports for regulatory bodies and healthcare professionals
3. Prohibited Uses
You must not:
3.1 Security and Access
- Share login credentials or allow unauthorised access
- Attempt to bypass security measures or access controls
- Use automated tools to access the Platform without permission
- Probe, scan, or test the vulnerability of our systems
- Interfere with or disrupt the Platform or its infrastructure
3.2 Content and Data
- Input false, misleading, or fraudulent information
- Upload malicious code, viruses, or harmful content
- Store or transmit content that infringes third-party rights
- Use the Platform for purposes unrelated to care provision
- Access or attempt to access data belonging to other organisations
3.3 Legal and Regulatory
- Use the Platform in violation of any applicable laws
- Breach data protection regulations (UK GDPR, DPA 2018)
- Fail to maintain appropriate records as required by CQC
- Impersonate other users or misrepresent your identity
3.4 Platform Integrity
- Reverse engineer, decompile, or extract Platform source code
- Copy, modify, or distribute Platform software
- Remove or alter proprietary notices or labels
- Resell or sublicense access to the Platform
4. User Responsibilities
4.1 Account Security
- Use strong, unique passwords for your account
- Enable multi-factor authentication where available
- Log out when using shared or public devices
- Report suspected security breaches immediately
4.2 Data Accuracy
- Enter accurate and complete information
- Review records regularly for accuracy
- Correct errors promptly when discovered
- Follow your organisation's documentation policies
4.3 Professional Standards
- Use the Platform in accordance with professional codes of conduct
- Maintain resident confidentiality and dignity
- Document care objectively and professionally
- Follow appropriate information governance practices
5. Monitoring and Enforcement
We reserve the right to:
- Monitor Platform usage for security and compliance purposes
- Investigate suspected violations of this Policy
- Remove content that violates this Policy
- Suspend or terminate accounts for serious or repeated violations
- Report illegal activities to appropriate authorities
6. Reporting Violations
If you become aware of any violation of this Policy, please report it immediately to:
- Email: security@revitaco.io
- In-app support chat
- Your organisation's designated Platform administrator
7. Consequences of Violation
Violations of this Policy may result in:
- Warning and request to remedy the violation
- Temporary suspension of access
- Permanent termination of account
- Legal action if appropriate
- Notification to regulatory bodies where required
8. Changes to This Policy
We may update this Policy to address new threats, clarify requirements, or comply with regulations. Material changes will be communicated via email or platform notification.
9. Contact Us
Questions about this Policy should be directed to:
JG Core Ltd (trading as Revitaco)
Email: legal@revitaco.io